The Retail Order Assistant will play a key role in handling order-related tasks, ensuring timely processing, accuracy, and customer satisfaction. This role requires strong attention to detail, organizational skills, and the ability to work independently in a fast-paced retail environment.
You will be responsible for managing online orders, assisting customers with inquiries, coordinating with warehouses and stores, and maintaining accurate records.
Key Responsibilities
Process incoming online and phone orders accurately and efficiently.
Verify product availability and coordinate with warehouses to ensure timely fulfillment.
Track shipments and provide customers with order status updates.
Respond to customer inquiries regarding orders, returns, and exchanges via email, phone, or chat.
Maintain accurate order and customer records in company systems.
Assist with resolving order discrepancies, shipping delays, or damaged goods.
Collaborate with the customer service and inventory management teams to streamline operations.
Monitor stock levels and flag low inventory items for replenishment.
Support promotional sales campaigns by ensuring orders and discounts are correctly applied.
Provide administrative support as needed to ensure smooth retail operations.
Qualifications & Skills
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
Prior experience in retail, e-commerce, customer service, or order management is a plus.
Strong organizational and time-management skills with attention to detail.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning retail/order management software.
Excellent written and verbal communication skills.
Ability to multitask and prioritize in a remote environment.
Customer-first mindset with problem-solving skills.
Reliable internet connection and a dedicated remote workspace.
Job Type: Full-time
Pay: $27.00 – $35.00 per hour
Benefits:
401(k)
Flexible schedule
Health insurance
Work Location: Remote
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