Position Summary
We are seeking a compassionate, detail-oriented Healthcare Accounts Receivable (AR) Representative who will focus exclusively on patient account resolution. This role is responsible for communicating directly with patients regarding their balances, setting up payment arrangements, answering billing questions, and ensuring a positive financial experience throughout the revenue cycle. Unlike other AR positions, this role does not involve insurance follow-up or payer contact—it is strictly patient-facing.
Key Responsibilities
Serve as the primary point of contact for patients regarding billing statements, balances, and payment options.
Provide clear, empathetic explanations of charges, insurance payments, co-pays, deductibles, and patient responsibility.
Respond to patient inquiries via phone, email, or in person with professionalism and accuracy.
Establish and monitor patient payment plans in compliance with organizational policies.
Collect payments and process transactions securely in the billing system.
Escalate patient disputes, hardship requests, or complex cases to management when appropriate.
Document all patient interactions, payment arrangements, and follow-up actions in the practice management system.
Maintain compliance with HIPAA and patient privacy regulations during all communications.
Collaborate with internal departments (coding, billing, collections, financial counseling) to resolve patient concerns quickly.
Assist with patient education regarding available financial assistance programs and resources.
Qualifications
High school diploma or GED required; Associate’s degree in business, healthcare administration, or related field preferred.
Minimum of 1–2 years of experience in healthcare billing, collections, or customer service (patient-facing strongly preferred).
Strong understanding of patient responsibility concepts (co-pays, deductibles, coinsurance, self-pay).
Excellent communication and active listening skills, with the ability to explain financial matters in a clear and empathetic manner.
Proficiency with practice management systems, EHR platforms, and Microsoft Office Suite.
Ability to handle sensitive financial and medical information with discretion.
Strong problem-solving and negotiation skills.
Core Competencies
Patient-Centered Communication – ability to reduce patient confusion and anxiety regarding bills.
Empathy & Professionalism – balances patient advocacy with organizational financial goals.
Attention to Detail – ensures accuracy in account documentation and payment processing.
Collaboration – works closely with other revenue cycle teams to ensure seamless patient experience.
Job Type: Full-time
Pay: $24.00 – $28.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: Remote
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